Microsoft Dynamics CRM

Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company’s sales, marketing, and customer service processes along with native Microsoft Office Outlook integration Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

MS Dynamics Software Solutions To The Following Business Areas:

  • Project management, manufacturing
  • Sales
  • Distribution
  • Marketing
  • Human resources management
  • Business intelligence and reporting
  • Retail point of sale and other areas
  • Supply chain
  • Manufacturing

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Marketing: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

  • Customer Segmentation
  • Campaign Planning and Execution
  • Data Extraction and Cleansing
  • Analytics and Reporting
  • Marketing/sales Collaboration Tools
  • Information Sharing Portals

Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

  • Lead and Opportunity Management
  • Account and Contact Management
  • Territory Management
  • Forecasting and Sales Analytics
  • Offline and Mobile Device Access
  • Quick Access to Products, Pricing, and Quotes

Customer Service: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

  • Account and Contact Management
  • Case and Interaction Management
  • Product and Contract Management
  • Knowledge-Base Management
  • Service Scheduling
  • Workflow across Teams and Groups
  • Service Reporting and Analytics

Our Solutions for Microsoft Dynamics CRM

  • Microsoft Dynamics® CRM customization
  • Microsoft Dynamics® CRM custom work flow
  • Microsoft Dynamics® CRM plug-in development
  • Third-party integration in Microsoft Dynamics® CRM
  • Custom SSRS report development
  • Report development in MS CRM
  • Custom Workflow in Microsoft Dynamics® CRM
  • MS CRM data migration from other systems
  • Dynamics CRM maintenance and testing
  • Microsoft Dynamics® CRM offshore remote support
  • Microsoft Dynamics® CRM consulting
  • MS CRM installation and role-based security definitions
  • Microsoft Dynamics® CRM implementation, configuration and upgrades
  • Microsoft Dynamics® CRM maintenance